Revocation

Consumers have a fourteen-day right of withdrawal.

Widerrufsrecht

Right of Withdrawal

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​You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must contact us in writing (by email or post) before returning the goods. Upon request, we will gladly provide you with a return shipping label and deduct the return shipping costs from your refund.

Consequences of Withdrawal

​If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the most economical standard delivery offered by us), within 14 days after the goods have been received and checked for completeness and damage-free condition.
A refund based solely on proof of shipment will not be issued.

We will use the same means of payment for the refund that you used for the original transaction, unless expressly agreed otherwise with you. No fees will be charged for the refund.

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Return of Goods

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​You must return the goods to us promptly and in any case no later than 14 days after notifying us of your withdrawal. The deadline is met if you dispatch the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods. For bulky items that cannot be returned by standard parcel services, collection by a freight carrier may be necessary. This can cost up to €95 within Germany.

Condition of Returned Goods

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​Returned goods must be complete – including all attachments, screws, installation materials, and any accompanying documentation.

The condition of the goods may only be altered by handling necessary to examine their nature, characteristics, and functionality – as would be possible in a physical store. A trial installation to check fit is permitted. However, actual use, especially installation in a vehicle and driving on public roads, is not allowed.

For components such as mufflers, exhaust systems, brake parts, and similar automotive accessories, the following applies:
If there are visible signs of usage (e.g., discoloration from heat, dirt, soot, oil, scratches from installation), we reserve the right to deduct an appropriate amount from the refund for the loss in value – or to reject the return entirely if the item is no longer resalable.

We are responsible for transport damage that occurs during proper return shipping.

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📌 Important

Please avoid signs of use, dirt, or installation attempts that go beyond mere inspection.
Use the original packaging for your return.
If you have any questions about returns, please contact us in advance – we’re happy to assist you.

The right of withdrawal does not apply to the following contracts:

Withdrawal for Digital Content
The right of withdrawal expires prematurely if we begin executing the contract after you have expressly agreed to this and acknowledged that you will lose your right of withdrawal once performance has started.
This applies in particular to the purchase of digital certificates / EC approvals / type approvals, manuals and technical drawings for vehicle accessories (e.g. front bars, side protection tubes, etc.), which cannot be returned after download or provision.

Custom-made, personalized or adapted products
Contracts for the supply of goods that are not prefabricated and for which an individual selection or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

🔒  Legal Notice

This cancellation policy is provided in accordance with legal regulations (§§ 355, 356, 357 BGB) and forms part of our contract with you.

Sample Cancellation Form (If you wish to withdraw from the contract, please fill out this form and return it to us.) To: Thor Metall GmbH, Nindorfer Str. 12, 21614 Buxtehude, Germany, https://info@thor-metall.de/ – I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service (): – Ordered on () / received on (): – Name of the consumer(s): – Address of the consumer(s): – Signature of the consumer(s) (only if notified on paper): (*) Delete as appropriate.